9.3 Team Skills Series (14Hrs)

Team building is crucial to an efficient workforce and employee retention, yet it can be difficult for businesses to encourage a culture of teamwork. After completing this course, participants will be able to build better work relationships within the team and promote more effective communication between team members. All modules incorporate a related team building activity. 

Lesson 1: The Foundation of an Effective Team 
This lesson sets the foundation for effective teams by delving into the 5 Dysfunctions of a Team by Patrick Lencioni. The remainder of the module focuses on trust and the relationship to respect and credibility. 

Understand the difference between trust, respect and credibility;
Learn techniques to improve your trust, respect and credibility;
Apply your learning on trust, respect and credibility to foster more productive work relationships. 

Lesson 2: Fundamentals of Emotional Intelligence 
Every member of a team has different strengths, weaknesses and needs and team members should always be sensitive to their co-workers’. In this module, participants will understand how to use their emotional intelligence skills to manage impulses, communicate with others effectively, solve problems and use humor to build rapport in different situations. 

Understand the dysfunctions of a team and how it is linked to emotional intelligence;
Learn techniques to achieve greater self-awareness, self-management;
Learn strategies to increase your empathy and social skills;
Apply your learning on emotional intelligence to foster more productive work relationships. 

Lesson 3: Conflict Management 
Whenever working in teams, there is a possibility of conflict. During this module, participants will learn a process that they can use to modify and resolve day to day conflicts as well as other crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. 

Understand conflict and the various sources;
Identify your dominate style of conflict management and learn others’;
Learn methods for dealing with difficult people. 

Lesson 4: Team Building & Celebration 
Teams are typically comprised of people with diverse ideas and backgrounds and will always outperform individuals when leaders understand how to build these teams and leverage the strengths of all team members. This module will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch performer. 

Demonstrate your ability to work as an effective team;
Demonstrate problem-solving skills;
Review stages of team development;
Understand the importance of rewards and recognition. 

DESIGNED FORAll associates.

This course is instructor-led.

There is no prerequisite for this course.

CEU: 1.4               SHRM: 13
SHRM Recertification Provider CP SCP Seal 2020
Peak Performance, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.

Click ‘Buy Now’ at top of the page.  You will receive a confirmation email from Peak Performance with class details after payment. To schedule a group of individual participants, please email info@peakperformanceinc.com and we will assist you in the registration process.

Flat Rate Price $4,150
Pricing is for up to 16 participants. Course delivery options are virtual instructor led or on site instructor led at your site or at Peak Performance's training center. To schedule a dedicated class, please email info@peakperformanceinc.com and we will coordinate scheduling based on your preference.

If you have any questions regarding this course, please email the instructor at a.leamon@peakperformanceinc.com or book a no-cost consultation by clicking on the link below.
Consultation with Operational Excellence Director


Angela Leamon
Director of Operational Excellence