COURSE DESCRIPTION

The Team Leader Essential Skills course is a comprehensive program designed to equip participants with essential skills for success in various workplace situations. It covers effective communication\, meeting planning and execution\, emotional intelligence for leadership\, and team productivity. The course provides practical insights for countering unconscious bias\, promoting inclusive work environments\, and navigating diverse teams. It also includes root cause analysis for effective problem-solving and explores conflict resolution strategies\, offering a well-rounded skill set for success in the workplace. Whether enhancing communication\, teamwork\, or conflict management\, this course empowers individuals to excel in dynamic and diverse professional environments.

COURSE OBJECTIVES
Lesson 1: Root Cause Analysis

Outline steps for effective problem solving\;
Differentiate between basic root cause analysis tools\;
Demonstrate use of root cause analyis tools.

Lesson 2: Effective Meetings & Business Communication

Understand the impact of words\, tone of voice\, and body language on effective communication\;
Increase communication skills to all levels of an organization\;
Learn steps to planning and executing meetings effectively.

Lesson 3: Communication Skills for the Workplace

Understand the basics of listening\;
Explore active and empathetic listening skills and assess your ability\;
Learn how to communicate when there is conflict.

Lesson 4: Utilizing Emotional Intelligence in the Workplace

Understand how emotional intelligence is linked to leadership success and team productivity\;
Practice techniques to achieve greater self-awareness\, self-control\, and self-motivation\;
Apply your learning to foster more productive work relationships.

Lesson 5: Resolving Conflict with CoWorkers

Improve engagement\;
Counteract unconscious bias\;
Develop the ability to express ideas that demonstrate behaviours promoting eamwork\, critical thought\, and communication skills essential for successfully navigating a diverse workforce\;
Learn how to foster an inclusive workforce climate
Gain an understanding of how to deal with difficult people.

Lesson 6: Working Effectively in Teams

Describe effective communication techniques you can use in a team environment\;
Discuss how to overcome the barriers your team may face\;
Understand conflict and the various sources.

DESIGNED FOR
Any person looking to prepare for or improve their position as a Team Leader.

COURSE DELIVERY
Instructor-Led

PREREQUISITES
There is no prerequisite for this course.

COURSE LENGTH
7 Hours

GROUP PRICING
$3\,500 for up to 16 participants.
To schedule a group class for your organization\, please email info@peakperformanceinc.com and we will coordinate scheduling based on your preference of date and delivery method.

NEED ASSISTANCE?
If you have questions regarding this course or need help\, please email info@peakperformanceinc.com.

ACCREDITATIONS
CEU: 0.7