Leadership Development: Conflict Resolution

Leadership Development: Conflict Resolution (Hosted by the TN Chamber)

COURSE DESCRIPTION
Today’s leader must be versatile and adaptable. Effective leadership results in everything from increased workplace productivity and employee retention, to improved succession planning and, ultimately, a better bottom line. Wherever two or more people come together, there is the possibility of conflict. This course gives participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including disagreeing diplomatically and using the Agreement Frame. 

COURSE OBJECTIVES

• Understand conflict and the various sources;
• Identify your dominate style of conflict management and learn others';
• Learn a model for managing conflict;
• Gain an understanding of how to deal with difficult people.

DESIGNED FOR
Managers, department heads, front line supervisors, team leaders and coordinators whether they are new to the position or have been in a leadership role for years.

COURSE DELIVERY
Zoom Webinar - Virtual Training

COURSE LENGTH
3 Hours

PREREQUISITES
There is no pre-requisite for this course.

ACCREDITATIONS
CEU: 0.3               
SHRM: 2.75 (Business Acumen)

INSTRUCTOR
Angie Leamon, Director of Instruction & Training

CONTACT US
If you have any questions, please email info@peakperformanceinc.com.

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