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3.1 Supervisor Essential Knowledge Certification | Instructor-Led
CERTIFICATE DESCRIPTION
This course is designed to strengthen a supervisor’s skills by helping participants overcome many of the challenges they may encounter as a leader. Participants will grow their understanding of responsible leadership and high-performance leadership of teams and explore the basic skills needed to effectively manage a workgroup. This course requires 1-2 pre-meetings with management to ensure company policies are accurately reflected and appropriate contacts and protocol are incorporated.

CERTIFICATE OBJECTIVES
3.1.1 Supervisor Essential Knowledge: Your Role as a Supervisor 
  • Understand the importance of effective supervision to your company’s growth strategy; 
  • Clarify specific supervisory responsibilities and tasks;
  • Learn how to use resources to access important information;
  • Use judgement to apply this information to carry out your responsibilities. 
3.1.2 Supervisor Essential Knowledge: Effective Meetings & Business Communications 
  • Learn steps to planning and executing meetings effectively;
  • Increase communication skills to all levels of organization; 
  • Practice skills of assertiveness, credibility and persuasion. 
3.1.3 Supervisor Essential Knowledge: Setting Expectations & Holding Employees Accountable 
  • Define and communicate expectations for your team;
  • Learn the importance of accountability and how to increase engagement.
  • Develop techniques to hold employees accountable;
  • Combine and apply methods for dealing with complex performance management situations;
  • Know what your responsibilities are as a supervisor in addressing performance improvement situations. 
3.1.4 Supervisor Essential Knowledge: Constructive Feedback & Performance Evaluations 
  • Recall your company’s performance management philosophy;
  • Identify sound strategies and resources for dealing with performance management challenges;
  • Be knowledgeable about your company’s intent and methods for dealing with performance improvement; 
  • Apply successful constructive feedback techniques;
  • Improve skills in dealing with difficult employees;
  • Learn how to conduct effective performance evaluations. 
3.1.5 Supervisor Essential Knowledge: Diversity in the Workplace 
  • Recognize and embrace diversity in the workplace and work team; 
  • Build understanding of what diversity means;
  • Develop skills to help your team value diversity. 
3.1.6 Supervisor Essential Knowledge: Workplace Security, Substance Abuse & Harassment 
  • Understand company policy regarding workplace security;
  • Learn options for employees with substance abuse issues;
  • Develop skills to identify issues with substance abuse and harassment. 
3.1.7 Supervisor Essential Knowledge: Compensation: Wages, Benefits & Fringes 
  • Understand you company’s compensation package and associated fringes; 
  • Partner with Human Resources on effective communication of compensation; 
3.1.8 Supervisor Essential Knowledge: Work/Life Balance 
  • Define work/life balance for you and your team and explore work/life balance with leadership; 
  • Learn techniques to achieve balance. 

Interested in an individual course from this certification program?  

DESIGNED FOR
Supervisors, team leaders and coordinators that are new to their position.

CERTIFICATION DELIVERY
Instructor-Led

PREREQUISITES
There is no prerequisite for this certification.

CERTIFICATE LENGTH
24 Hours

GROUP PRICING
$13,400 for up to 16 participants.
To schedule a group class for your organization, please email info@peakperformanceinc.com and we will coordinate scheduling based on your preference of date and delivery method. 
 
NEED ASSISTANCE?
If you have questions regarding this course or need help, please email info@peakperformanceinc.com.

ACCREDITATIONS
CEU: 2.4 
Progreso
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