9. Leadership & Communication

The Team Leader Essential Skills course is a comprehensive program designed to equip participants with essential skills for success in various workplace situations. It covers effective communication, meeting planning and execution, emotional intelligence for leadership, and team productivity. The course provides practical insights for countering unconscious bias, promoting inclusive work environments, and navigating diverse teams. It also includes root cause analysis for effective problem-solving and explores conflict resolution strategies, offering a well-rounded skill set for success in the workplace. Whether enhancing communication, teamwork, or conflict management, this course empowers individuals to excel in dynamic and diverse professional environments.

COURSE OBJECTIVES
Lesson 1: Root Cause Analysis

• Outline steps for effective problem solving;
• Differentiate between basic root cause analysis tools;
• Demonstrate use of root cause analyis tools.

• Understand the impact of words, tone of voice, and body language on effective communication;
• Increase communication skills to all levels of an organization;
• Learn steps to planning and executing meetings effectively.

• Understand the basics of listening;
• Explore active and empathetic listening skills and assess your ability;
• Learn how to communicate when there is conflict.

• Understand how emotional intelligence is linked to leadership success and team productivity;
• Practice techniques to achieve greater self-awareness, self-control, and self-motivation;
• Apply your learning to foster more productive work relationships.

• Improve engagement;
• Counteract unconscious bias;
• Develop the ability to express ideas that demonstrate behaviours promoting eamwork, critical thought, and communication skills essential for successfully navigating a diverse workforce;
• Learn how to foster an inclusive workforce climate
• Gain an understanding of how to deal with difficult people.

• Describe effective communication techniques you can use in a team environment;
• Discuss how to overcome the barriers your team may face;
• Understand conflict and the various sources.

The Team Leader Essential Skills course is a comprehensive program designed to equip participants with essential skills for success in various workplace situations. It covers effective communication, meeting planning and execution, emotional intelligence for leadership, and team productivity. The course provides practical insights for countering unconscious bias, promoting inclusive work environments, and navigating diverse teams. It also includes root cause analysis for effective problem-solving and explores conflict resolution strategies, offering a well-rounded skill set for success in the workplace. Whether enhancing communication, teamwork, or conflict management, this course empowers individuals to excel in dynamic and diverse professional environments.

COURSE OBJECTIVES
Lesson 1: Root Cause Analysis

• Outline steps for effective problem solving;
• Differentiate between basic root cause analysis tools;
• Demonstrate use of root cause analyis tools.

• Understand the impact of words, tone of voice, and body language on effective communication;
• Increase communication skills to all levels of an organization;
• Learn steps to planning and executing meetings effectively.

• Understand the basics of listening;
• Explore active and empathetic listening skills and assess your ability;
• Learn how to communicate when there is conflict.

• Understand how emotional intelligence is linked to leadership success and team productivity;
• Practice techniques to achieve greater self-awareness, self-control, and self-motivation;
• Apply your learning to foster more productive work relationships.

• Improve engagement;
• Counteract unconscious bias;
• Develop the ability to express ideas that demonstrate behaviours promoting eamwork, critical thought, and communication skills essential for successfully navigating a diverse workforce;
• Learn how to foster an inclusive workforce climate
• Gain an understanding of how to deal with difficult people.

• Describe effective communication techniques you can use in a team environment;
• Discuss how to overcome the barriers your team may face;
• Understand conflict and the various sources.