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Virtual Leadership Development Series Hosted by the TN Chamber of Commerce
Lesson 5: Emotional Intelligence in the Workplace

Leaders are faced with many situations and must learn to remain calm in the face of adversity and stay sensitive to the needs of direct reports, peers and authority figures. A leader with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. This lesson reviews self–awareness and self- management, how to manage your emotions, and understand others’ emotions and how to manage in the workplace.

Today’s leader must be versatile and adaptable. This training is designed for department heads, front line supervisors, team leaders and coordinators whether they are new to the position or have been in a leadership role for years. 

Course Delivery
Blended Learning - Online, Self-Paced and Instructor Led

Participants will receive a link to the online portion of the course one week prior to the class date, to complete on their own. This is a 1 hour self-paced lesson. Participants will then join a 90 minute, virtual instructor-led class to review course material and apply knowledge through class activities.

Participants will be awarded a badge for each course they complete. A Leadership Development Certificate will be awarded to those participants completing all 7 courses within the certification.

Instructor:
Nicholas Mansito, Peak Performance

Fees/Admission:
$129/session if registered by July 31 (Early-bird rate)
$159/session after July 31
$903.00 Full series price for all seven sessions

Details & Registration
Date Mon, Oct 9 2023 2:00 pm GMT-4 (America/New_York)
End Date Mon, Oct 9 2023 3:30 pm GMT-4 (America/New_York)
Individual Price $129/$159
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Six Sigma Yellow Belt
Most employees serve as team members, not as team leaders. This course teaches Six Sigma skills and tools that will enable participants to become fully contributing members and assist leaders of Green Belt and Black Belt projects and focuses on basic process improvement skills, including process mapping and problem-solving tools. Participants will become well versed in foundation elements of six sigma concepts and how to apply in projects.

COURSE OBJECTIVES
  • Review of the DMAIC Roadmap with focus on the Define and Measure stages;
  • Overview of the SIPOC mapping tool and Current State Value Stream Mapping;
  • Definition and identification of the two different types of variation – common cause and special cause;
  • Understanding of basic problem solving tools to identify root cause: 5 Whys and 6Ms/Fishbone Diagram;
  • Introduction of two of the basic analysis tools, Pareto charts and Histograms. 

DESIGNED FOR
Team members who will support projects such as operators, technicians, team coordinators, and front line leaders. 

COURSE DELIVERY
Instructor-Led
Date Tue, Oct 10 2023 8:30 am GMT-4 (America/New_York)
End Date Tue, Oct 10 2023 4:30 pm GMT-4 (America/New_York)
Individual Price $419
$419 15

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Six Sigma Green Belt

Learn how to collect data, understand data collection methods and analysis and, analyze root cause problems. These courses include a combination of classroom presentation, hands-on exercises and a process improvement project for your organization. This training is designed for technical professionals, engineers, technicians, process improvement practitioners and technical managers, or anyone tasked with process or quality improvement.

After completing these training courses, you will have the skills needed to lead Lean Six Sigma process improvement projects, work on teams led by Lean Six Sigma Black Belts and help your organization implement Lean Six Sigma effectively. Participants will learn the foundation of project chartering to adequately define their project and the tools necessary to measure the baseline of the process and will also be exposed to several methods that can be utilized to sustain the improvements implemented.

Courses Include:

5.3.1 Six Sigma Green Belt: Overview, DMAIC & Project Definition
  • Define the Lean Six Sigma process and introduce the DMAIC roadmap;
  • Provide an overview of process mapping.
5.3.2 Six Sigma Green Belt: Basic Statistics & Graphical Methods
  • Define ways of describing data, center, shape, spread and normality;
  • Demonstrate basic graphical methods to study process variation.
5.3.3 Six Sigma Green Belt: Statistical Process Control
  • Introduce control charts and methods of interpretation;
  • Define process capability indices for short term and long-term capability.
5.3.4 Six Sigma Green Belt: Measurement System Analysis
  • Introduce concept of MSA and evaluation of data;
  • Outline procedure to perform and analyze Gage R&R Studies.
5.3.5 Six Sigma Green Belt: Failure Mode & Effects Analysis
  • Review steps needed to create a Cause & Effect Matrix (C & E);
  • Define the steps required to develop a process FMEA.
5.3.6 Six Sigma Green Belt: Statistical Relationship Methods
  • Utilize hypothesis testing to evaluate comparisons of data;
  • Explain concept of Correlation & Regression.
5.3.7 Six Sigma Green Belt: Design of Experiments
  • Analyze examples of General Linear Model (GLM) and 2k Factorial DOEs;
  • Practice setting up and performing a DOE.
5.3.8 Six Sigma Green Belt: Control Plans
  • Understand importance of Standardized Work and Single Point Lessons;
  • Define steps to create Control Plans.

Course Schedule Week 1
10/23/23 - 8:30pm - 4:30pm - 5.3.1 Overview, DMAIC, & Project Definition
10/24/23 - 8:30pm - 4:30pm - 5.3.2 Basic Statistics & Graphical Methods
10/25/23 - 8:30pm - 4:30pm - 5.3.3 Statistical Process Control
10/26/23 - 8:30pm - 4:30pm - 5.3.4 Measurement System Analysis

Course Schedule Week 2
11/13/23 - 8:30pm - 4:30pm - 5.3.5 Failure Mode & Effects Analysis
11/14/23 - 8:30pm - 4:30pm - 5.3.6 Statistical Relationship Methods
11/15/23 - 8:30pm - 4:30pm - 5.3.7 Design of Experiments
11/16/23 - 8:30pm - 4:30pm - 5.3.8 Control Plans
Individual Price $2,995/participant
$2995
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Total Productive Maintenance
Total Productive Maintenance (TPM) programs have been proven to help workers (from plant-floor employees to senior executives) incorporate maintenance into the everyday performance of a facility, detect maintenance problems earlier, "mistake-proof" equipment and reduce breakdowns. After completing this Lunch 'n Learn, participants will be introduced to the tools to launch, lead and sustain a systematic equipment and maintenance management improvement process and ensure alignment with overall Environmental, Health and Safety goals.

COURSE OBJECTIVES
5.5.1 Total Productive Maintenance: Overview of TPM
  • Identify the pillars;
  • Learn the benefits of implementing a TPM program;
  • Understand the importance of 5S;
  • Learn what makes a successful team. 

DESIGNED FOR
Production and maintenance supervisors, team leaders, coordinators, technicians, engineers and department heads.

LUNCH 'N LEARN DELIVERY
Instructor-Led

*Lunch is provided.
Date Thu, Nov 16 2023 11:30 am GMT-5 (America/New_York)
End Date Thu, Nov 16 2023 1:00 pm GMT-5 (America/New_York)
Individual Price $15 (includes lunch)
$15 40

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Six Sigma White Belt
The Six Sigma White Belt Certification is an entry level class that will introduce participants to a Lean and Six Sigma overview, along with the DMAIC process improvement roadmap. After completing this course, participants will understand how the two methodologies work in synergy to implement an overall process improvement strategy. 

COURSE OBJECTIVES
  • Define Lean & Six Sigma;
  • Review of the history of Lean Six Sigma;
  • Develop understanding of the differences and benefits of the Lean Six Sigma methodologies;
  • Learn the 8 Wastes that can occur in a process and how to differentiate and recognize;
  • Develop understanding of the DMAIC Roadmap, which is the foundational process of Six Sigma projects. 

DESIGNED FOR
All levels within an organization, regardless of role. 

COURSE DELIVERY
Instructor-Led

*Lunch will be provided.
Date Wed, Jan 17 2024 12:00 pm GMT-5 (America/New_York)
End Date Wed, Jan 17 2024 3:00 pm GMT-5 (America/New_York)
Individual Price $199/participant
$199 23

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