This course is designed to strengthen a supervisor’s skills by helping participants overcome many of the challenges they may encounter as a leader. Participants will grow their understanding of responsible leadership and high-performance leadership of teams and explore the basic skills needed to effectively manage a workgroup.
This course requires 1-2 pre-meetings with management to ensure company policies are accurately reflected and appropriate contacts and protocol are incorporated.
Lesson 1: Your Role as a Supervisor and Procedures, Policies, Employment Laws and Ethics
Define supervisor role and responsibilities;
Understand the current policies and laws affecting your employees.
Lesson 2: Effective Meetings and Business Communications
Learn steps to planning and executing meetings effectively;
Increase communication skills to all levels of organization.
Lesson 3: Setting Expectations and Holding Employees Accountable
Define and communicate expectations for your team;
Learn the importance of accountability and how to increase engagement.
Develop techniques to hold employees accountable.
Lesson 4: Constructive Feedback and Performance Evaluations
Apply successful constructive feedback techniques;
Improve skills in dealing with difficult employees;
Learn how to conduct effective performance evaluations.
Lesson 5: Diversity in the Workplace
Recognize and embrace diversity in the workplace and work team;
Build understanding of what diversity means;
Develop skills to help your team value diversity.
Lesson 6: Workplace Security, Substance Abuse and Harassment
Understand company policy regarding this topic;
Learn options for employees with substance abuse issues;
Develop skills to identify issues with substance abuse and harassment.
Lesson 7: Compensation: Wages, Benefits and Fringes (OT, FMLA, Disability and Light Duty)
Understand you company’s compensation package and associated fringes;
Partner with Human Resources on effective communication of compensation;
Lesson 8: Work/Life Balance
Define work/life balance for you and your team and explore work/life balance with leadership;
Learn techniques to achieve balance.
DESIGNED FOR: Supervisors, team leaders and coordinators that are new to their position
This course is instructor-led.
There is no prerequisite for this course.
CEU: 2.4 SHRM: 22
Peak Performance, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.
Click ‘Buy Now’ at top of the page. You will receive a confirmation email from Peak Performance with class details after payment. To schedule a group of individual participants, please email email@example.com and we will assist you in the registration process.
Flat Rate Price $10,800
Pricing is for up to 16 participants. Course delivery options are virtual instructor-led or on-site instructor-led at your site or at Peak Performance's training center. To schedule a dedicated class, please email firstname.lastname@example.org and we will coordinate scheduling based on your preference.
If you have any questions regarding this course, please email the instructor at email@example.com or book a no-cost consultation by clicking on the link below.
Consultation with Operational Excellence Director