9.1.6 Leadership Development: Conflict Resolution (3Hrs)
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COURSE DESCRIPTION
Today’s leader must be versatile and adaptable. Effective leadership results in everything from increased workplace productivity and employee retention, to improved succession planning and, ultimately, a better bottom line. 

Lesson 6: Conflict Resolution 
Wherever two or more people come together, there is the possibility of conflict. This module gives participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including disagreeing diplomatically and using the Agreement Frame. 

DESIGNED FOR: Managers, department heads, front line supervisors, team leaders and coordinators whether they are new to the position or have been in a leadership role for years.

COURSE DELIVERY
Available through the following methods:
        Virtual instructor-led
        On-site instructor-led

PREREQUISITES
There are no prerequisites for this course. 

ACCREDITATIONS
CEU: 0.3               SHRM: 2.75 (HR Expertise)            HRCI: 2.75 (HR General)

SHRM Recertification Provider CP SCP Seal 2020
Peak Performance, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.

ApprovedProvider 2020
The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.
               

NEXT STEPS
Click ‘Buy Now’ at top of the page.  You will receive a confirmation email from Peak Performance with class details after payment. To schedule a group of individual participants, please email info@peakperformanceinc.com and we can assist you in the registration process.

Flat Rate Price $1,035
Pricing is for up to 16 participants. Course delivery options are virtual instructor-led or on-site instructor-led at your site or at Peak Performance's training center. To schedule a dedicated class, please email info@peakperformanceinc.com and we will coordinate scheduling based on your preference. 

CONTACT US

If you have any questions regarding this course, please email the instructor at a.leamon@peakperformanceinc.com or book a no-cost consultation by clicking on the link below.
Consultation with Operational Excellence Director

  • Conflict Resolution
  • Personal Development Plan
  • End of Course Evaluation
Progress

Instructor
Angela Leamon
Director of Operational Excellence